Is this real gambling?
No. Hotelskind is a social casino. You play with virtual coins that have no cash value; there are no deposits, no real-money wagers and no payouts of any kind.
Help desk
Support
Short answers to the questions we hear most, and a way to reach us for everything else.
Frequently asked
Can I buy more coins?
No, and you never need to. Coins cannot be purchased. If your balance runs low, press “Reset balance” under the table and it goes back to 1,000 free coins.
Can I cash out or redeem my coins?
No. Coins cannot be withdrawn, exchanged, transferred or redeemed for money, prizes or anything else. They exist only inside the game.
Why did my balance reset?
Your balance is kept only in the open browser tab. Reloading or closing the page starts a fresh session with 1,000 coins. We do not store your balance anywhere.
Do I need an account?
No. There is no sign-up and no login. Just open the table and play.
What rule does the dealer follow?
The dealer draws while the hand totals under 17 and stands on any 17 or more, including soft 17. The full rules are on the game page.
Why can’t I press Deal?
Deal is disabled while a hand is in play, when your stake is below the 10-coin minimum, or when the stake is larger than your balance. Lower your stake with “Clear bet” or reset your balance.
Is the shuffle fair?
Each round is dealt from a single 52-card deck shuffled in your browser with a standard random shuffle. When fewer than 15 cards remain, a fresh deck is shuffled before the next hand.
Who can play?
Adults aged 18 and over. The site is for entertainment only.
Is Hotelskind a hotel booking site?
No. Despite the name, we do not list rooms or take reservations, and we are not affiliated with any hotel or travel company.
Write to us
Contact the team
Email support@hotelskind.com with a short description of what happened. If it is about a particular hand, tell us the cards you held and what the table showed; a screenshot helps.
We read every message and usually reply within two working days. Please do not send payment details or passwords — we never need them, because nothing here is ever bought or sold.